Privacy Notice
When you trust us with your personal information, we take our responsibility to protect it very seriously. We respect your privacy and your rights to control your personal information. With that in mind, we want to be clear about the information we collect and why.
The main purpose of collecting your information is to provide you with the services offered on our website. No matter how you use our site, we want to help you to use it as effortlessly as possible.
We will not sell your personal information to third parties.
This privacy notice explains how we will gather and use your personal information. It’s relevant to you if you use our services.
Please read this privacy notice carefully and make sure you understand it. You are considered to have accepted our privacy notice when you first use our site. If you do not agree with and accept it you must stop using our site immediately.
Our site may contain links to other websites that are not covered by this privacy notice. You should check the other party's privacy notice to make sure you understand how they collect and use your information.
1. Who we are
We are Phoenix Rising Therapy Ltd.
We are the data controller, which means that we are responsible for how personal information is gathered, stored and used.
We’re registered in the United Kingdom under company number 13937689, and our registered office Suite G04 1 Quality Court, Chancery Lane, London, England, WC2A 1HR
Data Compliance is managed by Dagmar Ball. If you have any questions or concerns about your personal information, you can contact them at dags@phoenixrisingtherapy.ltd
We are registered with the Information Commissioner's Office (ICO) under registration number ZB861794.
2. Our site
If you provide your personal information when you visit or use our site, we keep it private and store it securely until we no longer need it. We will only use it to provide the services you want from us.
We have tried to make sure the online forms you can use to send us emails or comments are safe and secure. However, it is not possible to guarantee that any email is secure, so if you email us, you do so at your own risk (meaning that you are responsible for the consequences of doing so).
We make sure that the personal information you provide is:
No information sent over the internet is completely secure. We will always do our best to protect your personal information as explained in this privacy notice, but we cannot guarantee the security of information you provide through our site.
We have procedures in place to deal with any situation where we suspect that an unauthorised person has had access to your personal information or this privacy policy has been broken. We will tell you and any appropriate regulator about such a situation if we are required to do so by law.
3. The types of personal information we collect
We may collect the following personal information about you:
Information you give us
We collect information you voluntarily provide through our site, over the phone, by email, through our messaging services, in a comment posted on our website, or in any other way. This includes information you provide when you contact Phoenix Rising Therapy Ltd through our site or if you report a problem with our site. The information you give us may include your name, address, email address and phone number. If we take any payments from you, we will do this securely and in line with industry standards.
Special category data (sensitive information)
When you provide information through our site, you are in control of the type and amount of information you provide. You may choose to provide information that may be classed as ‘special category data’. For example, you may choose to give the Therapist information about your health to help them respond to your enquiry. Special category data includes information about your mental or physical health, racial or ethnic background, sex life or sexuality, political opinions, religious or philosophical beliefs or trade-union memberships or your.
By using the forms on our site to contact a therapist, share a personal experience, or send us any other information, you agree to us processing your information (including any special category data you have provided) as is necessary for the service you've requested (for example, emailing a copy of your enquiry to the Therapist, or publishing your story on our site).
We will not be responsible for the type of information you voluntarily provide through our site. However, to make sure that we keep to the General Data Protection Regulation (EU) 2016/679 (GDPR), you can ask for this information to be removed at any time.
Please do not include sensitive information (such as details of your medical history) in any comment you post to our website.
Please do not send us any information about criminal convictions, offences or similar measures (criminal offence data) using any of our online forms, or include this information in any comments you make on our website.
Information we collect automatically
Whenever you visit our site we may automatically collect the following information:
Like many websites, we use cookies to improve your experience and gather information about visits to our websites.
Analytics services track and report on the use of our website, including who uses it. They give us insights into how many customers use our site, which helps us to improve the service we offer. We may get information from analytics services (for example, Google Analytics and Facebook Pixel) to evaluate your use of our site, produce reports on things such as pages visited, the information we collect is anonymous.
The providers of these analytics services use cookies and other technologies to help them analyse and provide information to us. They do not have access to your personal information.
We will make sure that all your personal information that we have is stored and used lawfully, in an open, honest and fair way, without removing or reducing your rights. We will only process your personal information if any of the following applies.
If, while visiting our site or using our services, you provide personal information about another person, you should make sure they know about this privacy notice and you have their permission to provide the information.
It may sometimes be appropriate for us to combine your personal information with other information we have about you, such as combining your name with the history of your relationship with us or where you live, work or visit.
If you fail to provide personal information
In some cases, we may need to collect some personal information by law or under a contract, and you will be limited in the services you can use if you don’t provide personal information. For example, we may not be able to respond to your query.
4. Cookies
Our website uses cookies to distinguish you from other people visiting or using our site. This improves your experience when you browse our site (for example, allowing you to save content, and helps us to improve our site.
5. What we use your personal information for
We use your personal information to provide you with the products and services we offer. Below we have given some examples of how we may use your personal information.
Example: if you use our site to contact a therapist
If you use our site to contact a therapist, the information will be held by the professional and stored securely by them so they can respond to you. If you provide us with a mobile number or email address, we may also send you a confirmation message by text message or email. We will store your personal information in our system as long as you are a client with us. We will not use your personal information for any other purpose.
Below is a summary of how we may use your personal information. Depending on the way you use our site, some of the following points may not apply.
We will not send you any spam emails. We will take all reasonable steps to make sure that we fully protect your rights and meet our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
To protect your information we have put in place suitable physical, electronic and managerial procedures to protect information collected through our site.
7. Providing your information to others
We do not share your personal information with others unless:
Third parties or information publicly available
We contract suppliers to provide some services on our behalf, such as search engine facilities, email facilities and technical support. These suppliers may sometimes need access to some or all of your anonymous information; none of your personal information is accessible by third parties.
We only share anonymous information the supplier needs to provide their services. If we need to share your personal information for legal reasons, we will take all reasonable steps to make sure it is handled safely and securely, and always in line with the GDPR and relevant laws.
Contacting the therapist listed on our site
When you fill in an online form to contact Phoenix Rising Therapy Ltd your information will be forwarded so the therapist can provide the service you’ve asked for. We do not use your personal information for any other purpose and we will always do our best to protect your information as set out in this privacy notice.
8. Keeping your personal information
We will keep your personal information for as long as we need to in order to:
We are committed to maintaining confidentiality when you contact Phoenix Rising Therapy Ltd.
This privacy notice and our internal guidelines will apply to all the personal information we keep.
9. Your rights
We do not use information for marketing purposes.
Under the GDPR, you have the right to control how your personal information is used and you can do the following:
Sometimes we will not be able to stop using your personal information when you ask us to (for example, if we need to use it by law or to keep to any regulation).
We will tell you if we cannot do what you ask or how your request might affect you when you contact us.
You are responsible for making sure that your personal information is complete, accurate and up to date. If any of your personal information changes or is incorrect, tell us as soon as reasonably possible by sending us an email at dags@phoenixrisingtherapy.ltd We will correct the information as soon as possible, but certainly within 30 days.
10. Links to other sites
This privacy notice (and any documents referred to in it) does not apply to other websites that you get to by clicking on a link on our site. We have no control over how your personal information is collected, stored or used by other websites. You should check the privacy policies of other websites before you provide personal information through them.
11. Changes to this privacy notice
If we change this privacy notice we will post the changes on this web page. We may also email details to you.
12. How to contact us about this privacy notice
If you would like to talk about this policy or your information, please contact
Phoenix Rising Therapy Ltd
07443645737
13. Complaints
We are committed to working with you to settle any complaint or concern you may have about your personal information. If you have any concerns about how we are using (or have used) your personal information, please email
If you are not happy with the way we have dealt with your complaint or concern, you can contact the Information Commissioner's Office (ICO) in the following ways.
By visiting the website: https://ico.org.uk/global/contact-us/
By phone: 0303 123 1113
By textphone: 01625 545860
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